service delivery in tourism………………………………………………3.2.5

    service grade in tourism…………………………………………………3.2.6

    service organization in tourism…………………………………………3.2.1

    service quality in tourism…………………………………………………5.2

    service specification in tourism…………………………………………5.3

    service supplier in tourism…………………………………………………3.2

    settlement of tourist complaint…………………………………………5.8.2

    sightseeing boat……………………………

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