customer………………………………………………………………………3.1

    designated tourism enterprises………………………………………3.2.3

    designated tourist restaurant…………………………………………4.4.1

    designated tourist shop…………………………………………………4.6.1

    enterprise of service in tourism………………………………………3.2.2

    evaluation of service quality in tourism……………………………5.5

    handling of tourist complaint……………………………………………5.8

    holiday resort………………………………………………………………4.5.2